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Return Policy Customer Service: We always wish our customers be happy with their purchases. Our drive is to fill your order correctly and deliver it in timely fashion. If your order has arrived damaged, inaccurate (incorrect item, quantities or missing item) or you need to make a return, please be assured that we are here to solve these kinds of problems. Incorrect items or Missing items: Please contact us as soon as possible if your order has arrived with the wrong item(s) or brand(s). Always double check the packing list in your box for a possible incorrect -order. NOTE: We must be contacted within 7 days of the delivery date for these types of issues (wrong item, wrong brand). Please be sure to inspect all deliveries thoroughly upon -arrival. Refunds and Returns: You may return most new, unopened items sold by "expression-gifts.com" within 2 weeks of delivery for a full refund of the product price. Products accepted for return must have been delivered within 2 weeks of your notification to us that you would like to return the merchandise. No exceptions. How to Return an Item: Step 1. Contact us for a Return Authorization Number (RMA#) by e-mail. This number is necessary for ensuring that you receive credit quickly. Please provide the following information when you contact us for the RMA# so that we are able to better serve you: -Original order number (if possible) -Name of products being returned -Reason for return -Your name and contact information Step 2: Re-pack the product(s) securely. It is very important to write the RMA# on the outside of the box below our address. Returns without an RMA# on the outside of the box will be refused. Insure the product for the full of the merchandise to protect against loss or damage. In the e-mail with the RMA# we will specify to what location you should return the package to. Damaged and Lost Shipments: If you receive a damaged shipment or your shipment never arrives, please contact us so we can start a UPS Claim or the UPS Tracer process. Because UPS sometimes requires an inspection of the damage, it is very important that you keep all packing materials and the damaged goods for 2 weeks. You MUST inform "expression-gifts.com" of damaged package claims within 7 days of delivery of all damaged goods, or in the case of a lost package, within 30 days of the expected delivery date of the package as noted in the tracking information provided by UPS.com. Please be sure to inspect all deliveries thoroughly upon arrival. For damaged and lost UPS shipments, UPS requires an investigation into the damage or the whereabouts of a lost package. Replacement items will be sent upon completion of their claims process. For USPS domestic shipments “claims for loss can be filed 21 days (after mailing) at the earliest, and no more than 180 days after mailing. Claims for damage or partial loss may be filed immediately, and no more than 60 days after mailing". This is the official policy of the USPS. Three Delivery Attempts by UPS: UPS will make three delivery attempts. If UPS is unable to deliver the package to you, UPS will return the package to our facilities. In this event you will be responsible for the cost of UPS as these costs are still incurred by our company. We will contact you by e-mail to see if you would like us to reship your package, but you will be responsible for the additional outgoing UPS charges. Refused Delivery: If you refuse delivery, you will be responsible for outgoing UPS fees and also any returning fees charged to us by UPS.
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